You were not able to fully enjoy your stay or even start to enjoy it? Do not worry, in this article, we will explain to you how to proceed.
Please, keep in mind that all the documents or information that you send us, will serve as a support for your claim but they will not be shared, respecting this way the GRDP law (right to privacy law).
Send us an email to firstname.lastname@example.org or to email@example.com with the following documents:
Double payment: receipt of the second payment issued at the car park.
(If you do not have this document but have paid with your credit card, you can forward us the bank movement fully detailed.)
Related article: Double payment to exit the car park.
Technical issue: Document from the car insurance, rental car company, tow truck receipt, or any other document that justifies your request.
Force majeure: supporting documentation due signed or stamped by a professional. Please do not include any information related to the person or information that impact his/her private life.
Screenshots will not be considered as valid documents.
Remember, that we are just the booking platform and we are not responsible for the management of each car park that works with us.
Please remember that any claim made 30 days after your book is finished will not be considered.