In very exceptional cases, for technical reasons related to the automatic barrier opening system or the booking registration system, it is possible that the car park may require you to pay for your parking space as if you had not booked in advance with Parclick. If this should happen, and as it could not be otherwise, we understand that your parking space has been paid for twice and that you are therefore entitled to claim a refund of your booking.
To resolve this issue, please send us an email to info@parclick.comwith the following information so that we can claim the refund from the car park:
- Booking reference number
- Ticket of the second payment at the car park or, failing that, proof of the charge on the corresponding card. On the ticket, the total amount, date and time of arrival and departure must be clearly visible. On the bank charge, the amount, the concept and the date of validity must be shown.
- Explanation of the reason for the double payment. With this, we will be able to continue improving the quality of our service so that this type of incident does not happen again.
As soon as we have all this documentation and information, we will proceed with the claim with the car park. The resolution of your claim may take up to a maximum of 10 working days. In case of a favourable resolution, we will reimburse the corresponding amount to the same payment method used for the payment of your Parclick booking and it may take up to a maximum of 5 to 10 working days to be effective, depending on your bank. If you paid for your booking with PayPal, we will request your PayPal user email and/or PayPal purchase ID to locate the charge and proceed with the corresponding refund.
Remember that our Customer Service team is available from Monday to Friday, from 9 am to 6 pm on working days. Within these hours, your complaint will be taken into consideration within 24 hours.