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  1. Parclick
  2. FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

  • Do I have to strictly follow the check-in and check-out times of my reservation?
  • What should I do if I stay longer in the car park?
  • Can I go directly to the car park without a Parclick reservation?
  • Do I have to leave my keys in the car park?
  • Will I have a place allocated with a Parclick reservation?
  • How can I find out if a car park is secure?
  • How can I check the dimensions accepted in a car park?
  • Can I access a car park with a trailer, luggage rack or bicycle rack?
  • Is it possible to reserve parking spaces for persons with reduced mobility (PRM)?
  • The parking space is not for me, can I make a reservation with Parclick instead of someone else?
  • Why does my booking include more time than I have indicated?
  • What can I do if I have not received the confirmation email?
  • I need an invoice for my stay in the name of my company or freelancer, how can I request it?
  • How can I report a bug on the website or in the APP?
  • I'm late for the car park, what should I do?
  • Due to unforeseen circumstances, I did not take advantage of my Parclick booking, can I claim a refund?
  • How do I request a refund for a reservation that I have been charged twice?
  • The car park has refused my entry on arrival, what can I do?
  • I had to pay for my stay in the car park even though I had a Parclick booking, how can I claim the money back?
  • Who should I contact in the event of an incident in the car park?
  • I have received a fine for accessing a restricted traffic zone. How can I claim the fine?
  • Do you want to advertise your car park on Parclick? Collaborate with us!
  • If you want to become an affiliate, contact us!
  • I have not found the answer to my question, how can I contact Parclick Customer Service?
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